Help

How long does it take to switch to the nbnᵀᴹ?

The timeframe will vary dependent on the equipment you have available at your place, and if there has been a previous nbnᵀᴹ connection.

There has been a previous nbnᵀᴹ connection at my home, and I have my own nbnᵀᴹ compatible modem

Well, that's perfect! In this case, we should be able to have you up and running in 1-3 business days. Please note, if you BYO modem, you will need to configure it for your new connection. We will send you a general guide on how to do this, but it does vary by modem.

There has been a previous nbnᵀᴹ connection at my home, but I will be purchasing a compatible modem from Goodtel

Our modems are pre-configured for your nbnᵀᴹ connection, so when it comes, you can plug and play!

There has never been an nbnᵀᴹ connection at my home

If your address has not been connected to nbnᵀᴹ before, the standard time frame can be anywhere between 1-3 weeks and is dependent on your nbnᵀᴹ access technology type and technician availability. Your nbnᵀᴹ access technology will determine the exact method of installation for your technician. To check if your address is nbnᵀᴹ ready, head here.

Helpful article: Can I use my existing modem, or do I need a new one?

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