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(Services ordered after May 2023) How do I manage voicemail and other call diversion settings?
To change your voicemail (or other call forwarding/diversion settings), please log in to your Self Care Portal, navigate to your Mobile page and click Modify Features up the top.
From here, scroll down to your Call Forwarding Settings (highlighted in purple in the screenshot below).
From here you can set what you want to happen for the caller for each of the the below scenarios:
- No reply (when you don't answer the call)
- Not reachable (when you don't have service)
- Busy (when you reject the call)
For each of these outcomes, you can set your preferred result for the caller:
- Nothing happens for the caller. If you toggle the outcome 'off', the call will just hang up - they will not be able to leave a message
- Send the caller to voicemail
- Send the caller to another number
Want to send all calls to voicemail or another number?
If you don't want to be notified of any calls, and instead send your callers directly to voicemail or another number, you can toggle 'on' "Call Forwarding - Unconditional".
