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Do I need to cancel services with my previous provider

For HFC, FTTN, FTTB or FTTC connections your original service will stop working automatically when your Goodtel service becomes active. You may want to check with your previous provider that they have stopped billing you - but this should occur automatically. For FTTP and Fixed Wireless connections you will need to advise your previous provider that you wish to cancel their service once you have had confirmation from Goodtel that your service active with us. Do not cancel your service before having this confirmation from Goodtel. All Help Articles