Help
(Services ordered from May 2023) Can I make calls and send texts internationally from Australia?
All of our mobile plans, excluding our 10GB plan, include unlimited standard international calls and text to 15 approved countries:
| Bangladesh | Canada | China |
| Greece | Hong Kong | India |
| Ireland | Japan | Malaysia |
| New Zealand | Singapore | South Korea |
| Thailand | United Kingdom | USA |
Want to call more countries?
Customers on our 10GB plan, or customers on other plans who would like to access unlimited standard international calls and text to more countries, are able to add one of the below $5/mth packs to their monthly plan. The add-on will remain on your monthly plan unless you remove it.
You can add a pack by logging in to the Self Care Portal and clicking Mobile > Active Mobile Services > View (next to service you'd like to add on to) > Purchase Addon > Pick add on that you'd like > +Enable > 'Yes'.
| Name of pack | Monthly cost | Calling minutes per pack |
| International Calling - Monthly (60) | $5 | 60 |
| International Calling - Monthly (120) | $5 | 120 |
| International Calling - Monthly (300) | $5 | 300 |
Included countries per pack:
International Calling - Monthly (60)
Bangladesh, Bhutan, Brunei, Cambodia, Canada, China, Greece, Hong Kong, India, Iran, Iraq, Ireland, Japan, Lao, Malaysia, Mongolia, Nepal, New Zealand, Nigeria, Pakistan, the Philippines, Singapore, South Africa, South Korea, Sri Lanka, Thailand, Turkey, United Kingdom, USA, Vietnam.
International Calling - Monthly (120)
Andorra, Bangladesh, Brazil, Canada, China, Cyprus, Czechia, Denmark, Estonia, France, Germany, Gibraltar, Greece, Greenland, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Korea (the Republic of), Luxembourg, Macao, Malaysia, Mexico, Monaco, Morocco, New Zealand, Norway, Romania, Singapore, Slovakia, Spain, Taiwan (Province of China), Thailand, Ukraine, United Kingdom, USA.
International Calling - Monthly (300)
Bangladesh, Brazil, Canada, China, Colombia, Costa Rica, Denmark, Greece, Guam, Hong Kong, Iceland, India, Ireland, Israel, Japan, Malaysia, Mexico, Mongolia, Morocco, New Zealand, Norway, Panama, Peru, Puerto Rico, Romania, Singapore, South Korea, Thailand, United Kingdom, USA.
More details on the international calling packs:
All packs include unlimited standard international SMS to listed countries. You cannot have two of the same pack type active at once. Two separate types of pack can be active concurrently. If packs are active concurrently, then your allowance from the pack with more minutes will be used first, where permitted based on included countries. Any unused calling minutes are forfeited at the end of the current billing period. If you cancel a recurring pack, this will take effect at the end of the current billing period. Cancelling a recurring pack will not impact any other purchased recurring packs.