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What happens to my pre-payment?

Pre-payment of your first month's nbnᵀᴹ access is processed at the time of sign up. This pre-payment is credited to your account until your nbnᵀᴹ service is activated. As an example, if you order nbnᵀᴹ on the 10th of the month but your service doesnt go live until 20th of the month, your pre-payment would cover from 20th of the month through until 19th of the following month. All Help Articles